Programme Manager

Location: On-site (daily office attendance required, possible flexibility on Fridays)

Role Overview

We are seeking an experienced Programme Manager to lead and coordinate multiple strategic business initiatives, including digital transformation and retail innovation programs. The successful candidate will operate as the central point of coordination across business and technology workstreams, ensuring alignment, governance, risk management, and successful delivery in a fast-paced, evolving environment.

Key Responsibilities

• Manage and coordinate multiple interconnected programs and projects.

• Drive cross-functional collaboration across IT, HR, Marketing, Operations, Finance, and external partners.

• Identify, manage, and resolve program risks, dependencies, and escalations.

• Establish governance frameworks, processes, and best practices where they do not currently exist.

• Prepare and facilitate Steering Committee and executive stakeholder meetings.

• Lead change management initiatives and drive adoption of new ways of working.

• Develop onboarding materials, project documentation, and program reporting.

• Translate technical requirements into clear business outcomes.

• Ensure alignment between Agile technology teams and broader business stakeholders.

Required Experience & Skills

• Proven experience as a Programme Manager or Senior Project Manager managing complex, enterprise-wide initiatives.

• Strong stakeholder management and executive communication skills.

• Experience operating in high-pressure, ambiguous, and politically complex environments.

• Ability to bring structure, governance, and accountability to rapidly changing organizations.

• Solid understanding of both Agile and Waterfall delivery methodologies.

• Strong presentation, facilitation, and problem-solving skills.

• Ability to manage multiple priorities and frequent context switching.

Preferred Background

• Experience in Banking, Telecommunications, Retail, or large corporate environments.

• Exposure to digital transformation, e-commerce, ERP/SAP, or large-scale operational programs.

• Experience implementing governance frameworks and organizational change initiatives.

Personal Attributes

• Resilient, adaptable, and highly proactive.

• Strong leadership and influencing skills.

• Comfortable challenging impractical requirements while maintaining stakeholder alignment.

• Collaborative, diplomatic, and capable of navigating organizational politics.

• Sense of humor and positive attitude under pressure.

Success Factors

• Ability to create order from ambiguity.

• Strong governance and delivery discipline.

• Effective management of stakeholder relationships and organizational change.

• Consistent delivery of strategic business outcomes across multiple workstreams.